📋 Terms of Service

Welcome to Luu Travels & Logistics (Pty) Ltd. By using our website, mobile application, and services, you agree to be bound by these Terms of Service. Please read them carefully before using our services.

1. Introduction

Luu Travels & Logistics (Pty) Ltd ("we," "our," "us") provides shuttle and logistics services between Gauteng and Limpopo, South Africa. These Terms of Service govern your use of our website, mobile application, and all related services.

2. Definitions

• "User" means any person who accesses or uses our website, mobile application, or services.
• "Customer" means a registered user who books transportation services through our platform.
• "Driver" means an approved and verified driver who provides transportation services through our platform.
• "Booking" means a confirmed reservation for transportation services made through our platform.
• "Trip" means a transportation service from a pickup location to a drop-off location.
• "Services" means all transportation and logistics services provided by Luu Travels & Logistics.

3. Registration and Account

• You must create an account to book transportation services.
• You must provide accurate, complete, and up-to-date information during registration.
• You are responsible for maintaining the confidentiality of your account credentials.
• You are responsible for all activities that occur under your account.
• You must be at least 18 years old to create an account.
• We reserve the right to suspend or terminate accounts that violate these terms.

4. Booking and Payment

• All bookings are subject to availability and confirmation.
• Prices are calculated based on distance, number of passengers, and applicable fees.
• Payment must be made in full before the trip commences.
• We accept payments via card (Paystack) and cash.
• All prices are in South African Rand (ZAR).
• We reserve the right to adjust prices without prior notice.

5. Pricing Structure

• Base Rate: R2.11 per kilometer
• Minimum Fare: R50.00 per trip
• Waiting Time: Free for the first 15 minutes, thereafter R2.50 per minute
• Extra Luggage: R50.00 per additional bag beyond the standard allowance
• Child Seat: Available upon request at no additional charge
• Public Holidays: A 15% surcharge applies on public holidays
• Night Travel (22:00 - 05:00): A 10% surcharge applies

6. Cancellation Policy

• Free Cancellation: Cancel up to 24 hours before your scheduled departure for a full refund.
• Late Cancellation (12-24 hours): 50% of the trip fare will be charged.
• Late Cancellation (Less than 12 hours): 100% of the trip fare will be charged.
• No-Show: 100% of the trip fare will be charged.
• To cancel a booking, please use the cancellation option in your dashboard or contact us directly.
• Cancellation fees are automatically deducted from your refund.

7. Refund Policy

• Refunds are processed within 5-7 business days.
• Refunds are issued to the original payment method used for the booking.
• If we are unable to fulfill your booking due to unforeseen circumstances, you will receive a full refund.
• If you cancel in accordance with our Cancellation Policy, you will receive a refund as specified.
• Promo code discounts are not refundable as cash.
• For cash payments, refunds will be processed via EFT or cash at our office.

8. Customer Responsibilities

• Provide accurate pickup and drop-off locations.
• Be ready at the pickup location at the scheduled time.
• Provide accurate contact information for communication.
• Treat drivers and other passengers with respect.
• Ensure all luggage is properly secured.
• Inform us of any special requirements at the time of booking.
• Notify us immediately if your plans change.

9. Driver Responsibilities

• Arrive at the pickup location on time.
• Provide safe and professional transportation.
• Maintain vehicle cleanliness and roadworthiness.
• Adhere to all traffic laws and regulations.
• Assist passengers with luggage when needed.
• Treat all passengers with courtesy and respect.
• Maintain valid driving licenses and professional permits.

10. Prohibited Activities

• Smoking in the vehicle is strictly prohibited.
• Consumption of alcohol in the vehicle is prohibited.
• Illegal activities or substances are strictly prohibited.
• Damaging the vehicle or its contents.
• Harassing or threatening drivers or other passengers.
• Using the service for illegal or unauthorized purposes.
• Misrepresenting your identity or booking details.

11. Liability and Insurance

• All vehicles are fully insured for passenger transport.
• Passenger liability insurance is provided as required by South African law.
• We are not responsible for loss or damage to personal belongings.
• We are not liable for delays caused by traffic, weather, or other unforeseen circumstances.
• We are not liable for any indirect or consequential damages.
• Our total liability is limited to the amount paid for the booking.

12. Promo Codes and Discounts

• Promo codes are subject to specific terms and conditions.
• Promo codes cannot be combined with other offers.
• Promo codes have expiration dates and usage limits.
• Promo codes are non-transferable and may only be used once.
• We reserve the right to cancel promo codes at any time.
• Abuse of promo codes may result in account suspension.

13. Privacy and Data Protection

• We collect and process personal data in accordance with the Protection of Personal Information Act (POPIA).
• We use your data to provide and improve our services.
• We do not share your personal data with third parties without your consent.
• You have the right to access, correct, or delete your personal data.
• For more information, please see our Privacy Policy.

14. Intellectual Property

• All content on our website and mobile application is our intellectual property.
• You may not copy, reproduce, or distribute our content without permission.
• Our trademarks, logos, and branding are protected by law.
• Unauthorized use of our intellectual property will be pursued legally.

15. Termination

• We may terminate your account if you violate these terms.
• You may terminate your account by contacting us.
• Upon termination, you must pay any outstanding balances.
• We may suspend your account pending investigation of potential violations.

16. Dispute Resolution

• Any disputes shall be resolved through negotiation first.
• If negotiation fails, disputes shall be resolved through mediation.
• If mediation fails, disputes shall be resolved through arbitration.
• The courts of South Africa shall have jurisdiction over any legal proceedings.
• These terms are governed by the laws of the Republic of South Africa.

17. Changes to Terms

• We reserve the right to modify these terms at any time.
• Changes will be communicated via email or on our website.
• Continued use of our services constitutes acceptance of the new terms.
• If you do not agree to the new terms, you must cease using our services.

18. Contact Information

• Company: Luu Travels & Logistics (Pty) Ltd
• Email: LuuTravels611@gmail.com
• Phone: 076 845 7061
• Address: Windmill Park Ext 32, Boksburg, Gauteng, South Africa
• Business Hours: Monday to Friday, 08:00 - 17:00

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